How to switch from My PT Hub with a checked migration plan.
Before leaving My PT Hub, check what can be exported, what the next platform can rebuild and how existing billing will be handled. This guide gives you a sequence for testing the move before inviting your full client list.
By Markus Evers · Updated September 5, 2026
the short version
Start with a sample export and a written inventory of missing records. Test your next platform, confirm billing responsibilities, then move clients in small groups while the old service remains available. The overlap depends on your data, support needs and charge dates; neither retention nor a fixed completion time is guaranteed.
Use the migration checklist and downloadable tracker to record your export, billing and client-access checks.
What you can take with you from My PT Hub.
Before you move anything, get clear on what is genuinely portable and what you will rebuild. Being honest about this up front is what keeps a switch calm instead of frantic.
01
Check your payment setup.
Identify the account and integration that manage each recurring payment. Keeping access to a Stripe account does not establish that another coaching platform can reuse its subscriptions. Stripe documents subscription migration separately; ask both providers to confirm the supported route for your setup.
02
Programs and meal plans.
Ask My PT Hub which workout and nutrition exports are available in your account. Open a sample before estimating the work. If a plan needs rebuilding, check the destination version for exercise mapping, instructions and progression.
03
Client details and history.
Client contact details, goals, and progress notes are the records you most want to carry over. Confirm what My PT Hub lets you export today, then keep the essentials (name, email, goal, current program, key history) in a simple spreadsheet (the client tracker template has those columns ready) you can use to re-onboard each client cleanly on the new platform.
Keep separate lists for usable exports, records that need manual reconstruction and history that will not be available in the new app. Access to a payment processor does not settle any of those export questions.
How to plan the client migration.
Use these steps to separate the export work, billing decisions and client onboarding. Move the next group only after the pilot checks pass.
Export everything you can from My PT Hub.
Ask My PT Hub for the available client, workout, nutrition and history exports, including their formats and any limits. Save a sample while your account remains active. Inventory billing separately, including each next charge date and any prepaid service period.
Do this first, while your account is still active, so you are never reaching back into a platform you have already cancelled. A simple spreadsheet of your active clients is the backbone of the whole migration.
Pick the platform you are moving to.
Choose before you cancel anything. Test the destination with a sample export and ask how it would handle your current billing setup. The full evaluation framework helps you compare the workflow and support you will need.
If you are weighing options specifically against My PT Hub, the My PT Hub alternatives guide compares the realistic destinations side by side, and the My PT Hub pricing breakdown lays out what you are paying today, so the cost of moving is easy to weigh. If you are actually leaving a different platform, the same step-by-step playbook exists for switching from Trainerize, switching from TrueCoach, switching from Kahunas, and switching from Everfit.
Run both platforms in parallel for a short window.
Keep My PT Hub available while you test the destination. Rebuild a representative program and meal plan, check the client login, and confirm how the final old charge and first new charge will be coordinated. Set the overlap after these checks establish the work required.
An overlap gives you a fallback while you fix problems. Check account limits and cancellation dates so access remains available for the clients who still need it.
Switch clients over in waves.
Never move everyone at once. Start with your five to ten most engaged clients: the ones who reply quickly and will tell you straight if something feels off. Re-onboard them onto the new app, confirm their program and payment are correct, then move the next wave a few days later.
Waves keep the workload manageable and catch any rough edges while goodwill is highest. By the time you reach your quieter clients, your re-onboarding flow is smooth and tested. Our client onboarding playbook covers the welcome flow that makes re-onboarding feel like an upgrade rather than a chore.
Communicate the change clearly.
Tell each group what is changing, the date they should start using the new app and the setup steps. Describe only the plans and history you have verified will be available, and give them a clear way to ask for help.
Keep instructions short, but include any action needed for billing or account verification. Follow up with clients who have not completed a login and first check-in.
What to look for in the platform you move to.
You are switching for a reason. Make sure the next platform fixes that reason instead of trading one set of frustrations for another. These are the things worth checking before you commit.
No lock-in.
You are switching right now, which is the best possible argument for picking a platform you could also leave freely. Look for no contracts, no binding period, and the ability to export your client data whenever you want. If a platform makes leaving hard, that tells you something.
A workflow on one screen.
Check whether the client check-in, program, meal plan and chat are easy to work through together. Time the same task on both platforms using a representative client; do not assume a particular time saving from the layout.
Your own Stripe and clear pricing.
Compare the full cost at your current and expected client counts, including payment fees and migration work. Check account access and subscription handling directly instead of treating the Stripe logo as a portability guarantee.
A branded client experience and your language.
Test the destination app with your branding and the languages your clients need. Check the actual coach and client interfaces; the language of a marketing website does not establish which languages the product supports.
What is actually hard about switching.
A switch can involve both technical work and client support. Estimate them separately after a pilot, then assign responsibility for each unresolved item.
Client communication is the real work.
Budget time for clients who need help logging in or finding their plan. Track that work alongside data and billing issues; clear communication cannot compensate for missing records or an incorrect charge.
Estimate the rebuild after a sample.
Rebuild one representative plan and onboard a pilot client before projecting the total work. Program complexity, missing history, provider support and the number of clients can all change the schedule.
Choose the move date from the work still outstanding. Keep the old service available where needed and delay the next group if the pilot exposes a problem.
Check Coachway with a sample first.
If you are considering Coachway, bring a limited sample export to a demo. Ask which records can become editable content, which need rebuilding and which remain archives. Confirm billing handling and the migration scope before inviting clients.
feature
Power Panel.
One screen for a client's check-in, program, meal plan, and chat. The workflow most coaches switch to find.
feature
Automations.
Onboarding flows and reminders can support each group. Still verify that every client can log in and find their current plan.
pricing
Predictable per client.
EUR 69 per month for up to 5 clients, then EUR 9 per additional client. No lock-in, cancel anytime, keep your own Stripe.
Frequently asked.
Can I export all my data from My PT Hub?
Confirm the current export options in your My PT Hub account or with its support team. Ask for formats and limits for contacts, programs, check-ins, messages and photos. Test a sample before promising a complete transfer.
Will my recurring payments move automatically?
Do not assume so. Confirm the account and integration that manage each subscription, what the destination supports and whether billing will stay separate or require a coordinated replacement. Access to a processor account alone is insufficient.
How long should I allow for the switch?
Estimate the work after a sample migration. The schedule depends on record volume, template rebuilding, provider support, client onboarding and charge dates. Keep the old service available where needed until the checks pass.
Can a platform switch guarantee that every client stays?
No. Clear instructions, a pilot and small groups can make problems easier to resolve. Verify client access and current plans, explain missing history and follow up with people who need help.
Should I cancel My PT Hub before setting up the destination?
Finish the required exports and tests first. Confirm remaining billing responsibilities and client access before ending the old service. Account cancellation and client subscription cancellation may be different actions.
Can Coachway import my existing plans?
Ask for a sample assessment. Confirm which records can become editable plans, which require rebuilding and which remain archives. Agree the migration scope before inviting clients.
Keep reading
all guidesHow to Switch from HubFit: Exports and Stripe Checks
Leaving HubFit? See what its help center documents about exports, how its Stripe Connect payments work, and what to check before archiving clients.
Read the guideHow to Switch from QuickCoach: CSV, Plan PDFs and Billing
Leaving QuickCoach? Export the client list CSV, save plan PDFs, avoid the 20-client Free lock and plan client billing separately.
Read the guideHow to Switch from FitBudd: Exports, Billing and App Stores
Leaving FitBudd? Save the client CSV and workout PDFs, map Stripe, PayPal and in-app billing, and decide what happens to your branded app listing.
Read the guideFree tools for this: Client Capacity Calculator · Coaching Rate Calculator · Coaching Tool Stack Cost Calculator
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