TrueCoach documents a client CSV report and emailed workout text files. Its coach-to-coach transfer is an internal TrueCoach feature. Treat exports, destination imports and recurring billing as three separate checks before moving clients.
Published by Coachway. The product instructions below come from the linked official documentation, checked September 5, 2026. They describe available exports, not a completed test of your account or a guarantee that another platform can import the files.
What you can export from TrueCoach
Client information: emailed CSV
Use Export on the Clients page to request a Client Info Report by email. Active and archived client lists are separate; check both if you need both. Group filters can narrow the report.
The report includes contact details and fields such as compliance score and total workouts completed. These summary values do not establish that the file contains each historical workout or message.
- Choose the relevant client list and filters.
- Request the export and save the emailed CSV.
- Compare the row count and several client records with your account.
Official instructions: Exporting TrueCoach clients
Client workouts: emailed text files
Use the export icon in the client workout calendar, select the date range and recipient email, then send the export. The result is a .txt file.
Save a representative file and ask the destination provider which fields it can preserve. A text export is evidence of readable content, not proof of a compatible automated import.
Official instructions: Exporting TrueCoach workouts
TrueCoach Payments is not a simple Stripe reconnection
TrueCoach says its payments setup requires a new Stripe account created inside TrueCoach and cannot connect an existing Stripe account. That makes “both platforms use Stripe” insufficient evidence that you can reconnect an account and retain the same subscriptions.
Before changing payment settings, ask TrueCoach support which account holds your customers and subscriptions, what access remains after cancellation and which migration options it supports. Ask the destination how it would handle that exact setup.
Stripe has separate subscription migration tooling. Its availability does not guarantee that a coaching platform supports your move. Record next billing dates and prepaid service periods, and have the providers confirm the last old charge and first new charge before activating replacement billing.
Sources: TrueCoach Payments setup · Stripe subscription migration
A TrueCoach account transfer stays within TrueCoach
TrueCoach documents transferring active or archived clients to another TrueCoach coach. That workflow can include their history, metrics and workouts. It is not documentation of an export into another coaching product.
If you are leaving TrueCoach, use the documented file exports and separately verify what the destination can recreate. Do not use the internal transfer feature as evidence that complete history will follow.
Source: Transferring client accounts
Keep an inventory for records outside the exports
List messages, progress photos, assessments and any other records your coaching relies on. The two export instructions above do not settle how every category can leave. Ask support for the available format and check the answer with a sample before promising clients continuity.
Before you cancel TrueCoach
- Save the client reports you need, including archived clients where relevant.
- Export a sample workout date range and approve the destination reconstruction.
- Resolve gaps for messages, photos, metrics and other required history.
- Obtain a billing plan for the actual TrueCoach Payments account or your separate external billing setup.
- Test a client login, current plan and check-in before moving the next group.
Choose the switch date after a sample migration passes. The required overlap depends on rebuild work, provider support, client availability and billing dates. Clear communication helps, but it cannot guarantee retention or repair missing data.
Use the full migration checklist and client message to plan each wave. If you are still evaluating the destination, use the software trial scorecard. Keep any sample shared for an initial assessment limited to what the provider needs.
Questions about leaving TrueCoach
What format does TrueCoach use for workout exports?
Its client calendar export sends an emailed .txt file for the selected date range. Test that file with your destination before planning an automated import.
Does transferring a TrueCoach client move them to another app?
The documented client-account transfer moves clients between TrueCoach coaches. It is different from migrating to an external product.
Can I just reconnect Stripe when leaving TrueCoach?
Do not assume so. TrueCoach documents creating a new Stripe account inside its platform. Confirm account access and subscription handling with both providers before changing billing.
Considering Coachway? Bring a sample export and ask us which parts become editable plans, which need rebuilding, what remains an archive and how your existing billing would be handled. Agree the scope before inviting your clients. If you are still deciding whether to switch at all, the Coachway vs TrueCoach comparison sets the two side by side.
The trial starts with a card held by Stripe and cancels under Billing before it renews, so you can run a few real clients in both tools before you move the rest.
