Start with the contact CSV and workout PDFs. Trainerize says its contact export excludes training history and its PDFs do not transfer directly into another app. Test what your next platform can rebuild, then agree the billing cutover before cancelling.
Published by Coachway. The product instructions below come from the linked official documentation, checked September 5, 2026. They describe available exports, not a completed test of your account or a guarantee that another platform can import the files.
What you can export from Trainerize
Client contacts: CSV
The documented fields are first name, last name, email, phone number and trainer name. Programs and client training history are excluded.
- On the web, open Clients.
- Select the clients to include, then use the Export icon.
- Open the CSV and check the selection before sharing a sample with the destination provider.
Official instructions: Trainerize export options
Workouts and programs: PDF archives
Open the workout or program, choose Print, then save as PDF. Trainerize describes this as a record rather than a directly transferable program.
Ask the destination provider to demonstrate one rebuilt plan. Check exercise substitutions, sets, rep ranges, rest and progression before estimating the remaining work.
Check billing before disconnecting anything
Record who controls each active subscription, its next charge date and the service period already paid for. Agree with both providers whether existing billing stays active separately or needs a coordinated replacement. Sharing Stripe as a processor does not settle that question.
A Trainerize Payments Tab Reset is not a routine export step. Trainerize says it removes payment records, disconnects Stripe and expires active or upcoming products. If support proposes a reset, review its documented effects and save the listed reports first.
If subscriptions need moving, use a provider-supported plan that assigns the final old charge and first new charge. Stripe documents subscription migration as a distinct process; that does not establish that either coaching app exposes it.
Sources: Trainerize Payments Tab Reset · Stripe subscription migration
Do not promise that progress history will follow
Trainerize says client workout history, progress statistics, body measurements and adherence cannot be exported. Identify any records needed for ongoing coaching before announcing the move. Ask support about your account; do not tell clients their complete history will appear in the new app.
Validate the client experience as well as the files
Pilot one client with their agreement. Confirm they can log in, find their current plan, submit a check-in and send a message. Track missing items separately from failed imports: an absent history export cannot be fixed by retrying the contact CSV.
Before you cancel Trainerize
- Save the contact CSV and the training PDFs you need; verify they open.
- List the historical records the destination will not contain and explain any gap to affected clients.
- Approve a sample rebuilt workout and complete the client login and check-in test.
- Reconcile the old and new billing schedules, including prepaid periods.
- Confirm access and the remaining support work before ending the old service.
Choose the switch date after a sample migration passes. The required overlap depends on rebuild work, provider support, client availability and billing dates. Clear communication helps, but it cannot guarantee retention or repair missing data.
Use the full migration checklist and client message to plan each wave. If you are still evaluating the destination, use the software trial scorecard. Keep any sample shared for an initial assessment limited to what the provider needs.
Questions about leaving Trainerize
Can I export all my Trainerize client data?
No. Its documented contact CSV excludes programs and training history. Confirm any additional account-specific options with Trainerize support.
Can another app import my Trainerize workout PDFs?
A PDF provides a readable reference. Ask the destination to test one file and show whether it becomes an editable plan or needs manual rebuilding.
Should I reset payments before switching?
Do not use a payment reset as an ordinary migration step. Review its consequences with Trainerize support and finish your records and billing plan first.
Considering Coachway? Bring a sample export and ask us which parts become editable plans, which need rebuilding, what remains an archive and how your existing billing would be handled. Agree the scope before inviting your clients. If you are still deciding whether to switch at all, the Coachway vs Trainerize comparison sets the two side by side.
The trial starts with a card held by Stripe and cancels under Billing before it renews, so you can run a few real clients in both tools before you move the rest.
