What your current platform lets you export
Some systems give you a clean download of clients and programs. Others give you very little. We check yours instead of guessing.
Switching coaching platform
Find out what can come with you before you move anything.
Tell us how you coach today. A person on our team looks at what your current setup can export, then tells you plainly what can move, what can't, and what the switch would look like. Nothing moves until you agree to a plan.
It depends on the platform you use now. From some platforms our team moves your clients and content over for you, free and usually within a week. From others it isn't possible, and we help you get set up instead.
- You keep coaching where you are while we look.
- Answered by a person, not a bot.
- Starting the trial never depends on a move.
Assessment readout Example only
What a coach gets back, item by item. Every answer depends on their own platform.
- Client profilesCan move
- ProgramsCan move
- Check-in historyNeeds a sample export
- Progress photosNeeds checking
- Old check-in formsCome across as history
- Scheduled calendar datesSet up again
- PaymentsSet up again in your Stripe
Why we assess first
Every move is different. Three things decide yours.
Whose account and data it is
We only work with data from an account you own or are allowed to approve, and with your clients' data handled the way you have agreed with them.
What you actually want to bring
Moving everything is not always the goal. Some coaches only want active clients and their current programs. You decide the scope.
How it works
Six steps, and you approve each one.
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You request an assessment
Fill in the short form below: how you coach today, roughly how many clients, and what you would like to bring.
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We confirm source, ownership and scope
We check what your setup can export, that the account is yours to move, and where your clients' consent is needed. Then we tell you what is possible and what is not.
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We agree a plan and how we get the data
We agree with you how we read your data from your current platform, what is in scope, and when. You get a realistic timeline. Nothing moves before you say go.
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A small first batch, then a check
We bring a few clients across first and check them against the original before anything else moves.
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You review it in Coachway
You look through the moved clients, programs and data yourself. Anything wrong gets fixed before the rest follows.
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You switch on the date you choose
Your clients get the new app and one clear message from you. Payments are planned with you so you can avoid charging anyone twice.
This describes how we plan to run an assessment. It is not a contract, and the exact steps can differ for your setup.
Limits, said plainly
What we can't promise.
You should know this before you spend time on a form. It is also why we start with an assessment instead of a promise.
- Some platforms cannot be moved from. If yours gives no usable export, we will say so, and you can still start fresh on Coachway.
- Not everything comes across. Some things move exactly as they are. Old check-in answers usually arrive as read-only history: your clients' answers are there, but you build the form itself again in Coachway. Some things you set up fresh. You get that list before anything starts.
- No timeline before the assessment. Where a move is possible, usually within a week once we've agreed the plan. It depends on your platform, how much there is to move and how quickly you check the first batch. You'll get a realistic date from us in the assessment.
- Payments are set up again. Payments run through your own Stripe account, so active client subscriptions need a planned switch date.
- Your clients will notice. They download a new app and log in once. We help you with the message.
- Access is agreed with you first. How we read your data is part of the plan, and only for what is in scope.
No need to decide today
Try Coachway with nothing moved.
The 14-day free trial opens the whole platform. Build a real program, send a real check-in, and add a client or two by hand. Ask about moving later, from inside the trial chat.
- Full platform for 14 days
- Nothing is charged today
- Cancel any time under Billing
Request an assessment
Check what we can move.
Tell us what you use today. A person from the team looks at it and replies by email. Starting your trial doesn't depend on it.
- Four questions, three more if you like.
- We only look. Nothing moves until you agree a plan with us.
- Never send passwords or client health details in this form.
Thanks, we've got it.
Questions
What coaches ask before they switch.
Can you move my clients over from the platform I use now?
It depends on the platform. From some platforms our team can move your clients and content over for you, free and usually within a week. From others it isn't possible, and we help you get set up instead. Tell us what you use and roughly how many clients you coach, and we'll tell you honestly what's possible before you decide.
Which platforms can you move from?
We don't publish a list, because what is possible changes and depends on what each account can export. Tell us what you use in the form and we will check yours.
What usually comes across?
Depending on your platform, this can include client profiles and notes, check-in history and progress data (weight, measurements, photos), and your training templates and exercises. Whether recipes, meal plans or photos come too depends on the platform, and we'll tell you in the assessment. Some things don't carry over the same way: old forms usually come over as history rather than as editable forms, scheduled calendar dates may need setting up again, and payments are always set up fresh on your own Stripe. You'll know which is which before anything starts.
Do I have to move my clients to try Coachway?
No. Explore every part of the platform without moving a single client: build a real plan, run a real check-in, see how it feels. If you want to bring clients over later, ask us and we'll tell you what's possible from your platform.
What does it cost?
Where a move is possible, the move itself is free. Coachway's normal price applies once you're a paying coach: EUR 69 a month for up to 5 active clients, then EUR 9 per extra active client, every feature included.
How long does it take?
Where a move is possible, usually within a week once we've agreed the plan. It depends on your platform, how much there is to move and how quickly you check the first batch. You'll get a realistic date from us in the assessment.
Can I keep coaching on my current platform in the meantime?
Yes. You keep coaching where you are while we assess and prepare. Your clients only move on the date you choose.
What happens to my clients' payments?
Payments run through your own Stripe account. Subscriptions don't move with your data: before you switch, we go through your setup with you and plan the change, so you can avoid charging anyone twice.
Do my clients notice anything during the move?
Not until you want them to. You keep coaching on your current platform while we prepare Coachway. On the day you choose, your clients get the Coachway app on iPhone or Android and log in with their email.
Is my clients' data handled safely?
Coachway ApS is a Danish company. For your clients' coaching data you are the data controller and Coachway is your data processor, under a data processing agreement. We only move the data you've agreed is in scope.
What if my platform isn't one you can move from?
Then we say so up front. You can still start fresh with a 1:1 setup call, and you can back-date client history so their charts don't start from empty.
Can I take my data with me if I ever leave Coachway?
Your coaching data is yours. If you ever want to take it with you, write to the team and we'll go through what can be exported for your account.
Switching platforms? Ask first. We'll tell you what can move.
Ask us in the chat