One screen. Every client. Zero tab switching.
The unified inbox for coaches with a full client list. Client list, conversation thread, and live context - all in one view. No popups. No 5 tabs. Just the next thing your client needs.
In short
The Power Panel is Coachway's unified inbox: every client's messages, check-ins and status on one screen, with that client's plan, progress and payments in a panel beside the chat. Filters such as Missing check-ins, No contact and Failed payments each show a count, so coaches see who needs them first and work through a full client list without switching tabs.
Every client visible. Always.
No more switching between WhatsApp threads, Stripe dashboards, and Google Sheets to know how a client is doing. The left column lists every client in your client list - last activity, unread count, and the goal they signed up for. Filter to exactly who needs you - missing check-ins, unread messages, blocked automations, no contact, ending soon - with a count on each, or jump between Active, Pending, Paused and Ended. Need someone fast? On the web, press Cmd+K (Ctrl+K on Windows) and type a name to open any client, including paused and ended ones, or jump to any page.
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Inline check-ins. The conversation has context built in.
The middle column is the chat, and check-ins land in it. When your client submits their check-in, it shows up in the thread as one compact card: weight with its change, the overall rating, each rating as a face with its change since last time, the week's photos and the written answers. You read it in context, reply in the same thread, and mark it reviewed on the card.
The workspace
Every client on one screen
The full client list on the left, the live conversation in the middle, the client's whole file on the right. Unread count, last activity and the goal they signed up for - all in one view, without opening a single new tab.
Inline check-ins
The weekly check-in, unpacked in one card
Weight with its change, the overall rating, and each rating as a face with its change since the last check-in. The week's photos side by side with zoom and a Before and after view, and long answers that fold open with Read all answers. Click the card to open that exact check-in, or mark it reviewed right there.
Client context
Their whole file, one panel to the right
Flip the right panel between Overview, Development, Nutrition, Workouts, Vault, Payments and Automations. Here it's the full meal plan with macros - their training, check-ins and billing are one tab away, without ever leaving the chat.
A real chat
Talk to clients, don't type at them
Send a voice note instead of typing five paragraphs. Voice notes play at up to 3x on the web, and the speed you pick is remembered. Rather read than listen? Click Transcribe on a client's voice note and it turns into text, in the client's own language. A recording keeps going if you switch client tabs or open a program.
Built to scale
Built for 30, 60, or 100+ clients
Filter your whole client list by what needs you: new check-ins, missing check-ins, unread messages, no contact, failed payments, ending soon, tasks overdue. Every filter shows a count, every client shows the date of their last check-in with a blue dot until you review it, and Active, Pending, Paused and Ended are one click apart. In the inbox, filter by tag or coach and sort oldest message first. New messages appear in the open chat without reloading, and long chats open at the latest message.
All features
See all features One screen. Every panel. Zero tab switching.
Your client's chat stays in the middle while the right side switches between Overview, Development, Nutrition, Workouts, Vault, Payments and Automations. Open a meal plan, edit it and switch back. The chat is still where you left it, scrolled to the same spot.
A chat that works like the messaging apps your clients already use.
React to a message. Reply to a specific one, photos included. Edit or delete what you sent. Send text, links, images, files, voice notes and video messages; clients answer from the app with text, voice notes and images. Share a file from your Vault straight into the chat as a card the client opens, and it lands in their own vault too. Their Photo Log sits in a tab next to Chat, so on the web you can answer a meal photo with a voice note. See exactly when your client read your reply, and decide for yourself when their incoming message clears 'unread'.
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- Share files from your Vault, and write articles for clients
How the Vault works, how a shared file reaches the client, and how you see whether they opened it.
Message templates for the replies you write every week.
Save a message you send often as a template, straight from the chat field with Save as template. Give it a name and a shortcut, then type / and the shortcut, or pick it from the templates list above the message box. The client's first name fills in, you change what needs changing, and you press send yourself: a template never goes out on its own.
Keep exploring
Explore more features
Client management
Pause clients, decide their app access when they end, and see every client date on one calendar.
Check-ins & forms
Onboarding and weekly check-in forms you build yourself, with skips for holidays and a first check-in date.
Communities
A shared feed in the client app where your clients post wins, ask questions and vote in polls.
Keep reading
All guidesHow to do client check-ins as an online coach
The 5-step check-in workflow for coaches with a full client list. Forms, frequency, and the unified-inbox setup for reviewing check-ins in one place.
Read the guideOnline coaching without spreadsheets: the workflow for 30 to 100 client coaches
The 6 sheets every solo coach ends up with, what each one gets replaced with on a real platform, and the 5-day plan to make the swap.
Read the guideHow to scale an online coaching business (from 20 to 100+ clients)
A 6-step framework for growing an online coaching business past the point where you can do everything by hand. Niche, pricing, systems, platform, hiring and retention.
Read the guideSee real coach results
How real coaches run their coaching on Coachway.
View the case studiesSee Coachway pricing
One plan with every feature included, the Power Panel too. See what it costs for your client count.
See the pricingQuestions, answered
What exactly shows up in the Power Panel?
Everything waiting on you: new check-ins, unread messages and clients who need attention. Filter by what matters (missing check-ins, no contact, failed payments, tasks overdue), by tag or by coach, and sort oldest message first so nobody waits longest.
How is this different from just using WhatsApp with clients?
In the Power Panel, the chat sits next to that client's file. When you open a check-in, their photos, weight trend and training data are beside the reply box, so you answer with the numbers in front of you and check-ins do not get lost in a chat scroll.
Does the Power Panel work with a team or assistant coach?
Yes - Coachway supports team roles, so an assistant coach can work the inbox with their own login and filter it to their own clients. Clients are assigned per coach, and what each team member can see is set in team roles, so the head coach decides who sees what.
How does Coachway flag clients who have gone quiet?
The No contact filter lists clients who have gone quiet. You set one default inactivity threshold for all clients and choose which client activity counts, and only the client's own activity clears it, so a message from you does not take them off the list.
Does Coachway mark messages as read when I open a chat?
No. A conversation stays unread until you click Mark as read, so clients you opened but have not answered yet stay on your list, and you can mark a message as unread again. Clients only see that you read their message after you mark it as read or reply.
Can I stop workout completions filling up my unread count?
Yes. Click the gear icon at the top of the Inbox to open Display preferences, and choose Show, Show but do not mark as unread, or Hide from chat for workout completions and check-in submissions. It only changes your own Inbox, and workouts and check-ins stay on the client's Development page.
Can I read a client's voice note instead of listening to it?
Yes. Click Transcribe on a client's voice message in the inbox and it turns into text, also in the client's own language. It is optional and only runs when you click it.
Can I save replies I send every week?
Yes, as message templates. Save a message with Save as template in the chat field, then insert it by typing / and its shortcut; the client's first name fills in and you edit before sending. A template can be yours only or shared with the whole team.
Can I turn chat off for a client on a cheaper package?
Yes. In the client's settings, switch off Messaging with you and that client can no longer message you. Under Settings, General, Messaging you can also set the maximum length of video and voice clips.
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