How to export data from Kahunas: what is documented and what to ask for.

Generate a copy of one client's data

Kahunas describes this as the route for when a client asks for a copy of their data. So if a client moving with you asks for their data, this is the route to use. Only the business owner sees Client data requests. Team members should ask the owner.

Request a copy of your own account data

This one has the longest lead time, so file it first and do step 1 while you wait. At the top of Client data requests, the Your own data card is about you as a coach. Select Request a copy of my data. Kahunas's confirmation says that its support "will prepare a copy of your account data and email download links to your sign-in email address within one month". Select Request copy to send it.

• The card then shows where the request is: Requested, In progress, Ready or Closed.
• You can have one open request at a time. When Kahunas support closes it, you can ask again.
• The links go to your sign-in email address, so check that you can still open that inbox.
• Kahunas does not say on its guide what the copy contains or in which format. Step 3 is how you find out.

Kahunas's cancellation guide (checked 11 November 2026) points to this same button if you need a copy of your data before your plan ends.

What to ask Kahunas support, and how to word it

We found no self-serve export of a whole account in the Kahunas pages we checked, so ask support what the account copy covers. Kahunas's help centre says to create a ticket from Support in your account menu. Its trust page (checked 11 November 2026) says coaches email [email protected] for anything other than privacy requests and [email protected] for privacy requests, and that privacy requests are answered within one month. Keep the reply, with its date, in a folder.

Ask for specifics. A short, specific message is easier to answer than a general one. Here is a template you can copy and edit:

Question 6 matters because of dates. Kahunas's trust page says that when an account closes it deletes personal, coaching and health data within 30 days, and that archived clients are deleted 12 months after archiving unless restored, with an export available on request that is sent only to the client (checked 11 November 2026). Its terms say a cancellation must be received at least 48 hours before the end of the current term. Get the answers while you still have access.

What to save by hand while you wait

Nothing here depends on an export button. It is your coaching content, written or captured while you still have access. Menu names come from Kahunas's help centre, checked 11 November 2026.

Two small extras: save any client photos you need outside the zip, and keep a copy of anything you sent clients as a file, such as guides and recipe PDFs.

Before you cancel

If you stay on Kahunas, you can stop at step 4. If you decide to leave, this is what Kahunas's cancellation guide (checked 11 November 2026) says:

• Only the business owner can cancel: Settings, Billing, the Kahunas subscription card, Cancel account.
• The confirmation shows the date your plan ends. You and your clients keep full access until then, and the subscription stops renewing.
• On that date, you and your clients lose access to Kahunas, including the coach app, the client app and paid features.
• Until the period ends, you can change your mind with Keep my plan.
• Kahunas offers a way to reactivate a suspended plan, but not a cancelled one. To come back after a plan has ended, contact support.

So the order is: copy first, new home for your clients second, cancel last. Our guide on how to switch from Kahunas covers the move in that order, including why client payment subscriptions do not move between platforms. If you are still choosing where to go, the Kahunas alternative guide compares the options and who each suits.

Kahunas data export checklist

In order. Tick them off as you go.

• File "Request a copy of my data" under Settings, Client data requests (owner login). Note the date you filed it.
• Email Kahunas support the scope questions from step 3 and keep the reply.
• If a client moving with you asks for a copy of their data, log a Copy of their data request, confirm it is really them, Generate export and keep the zip.
• Open each zip and read the manifest, so you know what is in it and what was left out.
• Keep the chat in mind: it is not in the client copy. Save any messages you need another way.
• List your program templates, workouts, nutrition plans, check-in forms, initial questionnaire and documents.
• Build a client list: name, email, package, payment provider, next payment date, trial end date, current plan.
• Export your transactions from Revenue, and check the records in your own Stripe or PayPal account.
• Check the account copy has arrived and opens before you cancel. If it has not, ask support before the plan ends.
• Cancel only after the copy is in hand and your clients have somewhere to go. Cancelling closes the coach app and the client app at the end of the period.

We found no self-serve export of a whole account in the Kahunas pages we checked, so confirm the exact scope with Kahunas before you rely on any of this. If Kahunas tells you something different from this page, trust Kahunas and tell us at [email protected] so we can update it.

On Coachway, meal plans and workout programs export as PDFs, and the subscription runs month to month. If you ever want to know what can be exported for your account, write to the team and we go through it with you.