How to cancel Kahunas: the steps, what happens next and what it says about refunds.

What happens when your Kahunas plan ends?

From the same guide (checked 11 November 2026):

• Until the end date, the Kahunas subscription card shows Cancellation scheduled with the number of days left, and the Plan shows Cancels at period end. You and your clients keep full access.
• On the end date, Kahunas says "you and your clients lose access to Kahunas, including the coach app, the client app and paid features." The workspace closes for you and your clients, and people who open it see that the Kahunas subscription for the workspace has ended.
• Before the end date, you can change your mind. Select Keep my plan on the Kahunas subscription card and the plan renews as before.
• After the end date, the guide says Kahunas offers a way to reactivate a plan it suspended after a failed payment, but not a cancelled one. If you want to come back after your plan has ended, it says to contact support.

On your data after closure, Kahunas's trust page says it deletes personal, coaching and health data within 30 days of an account closing, keeps records that tax and financial law require for up to 7 years, and will confirm the deletion in writing if you ask. Its Terms for coaches, section 37, say "Business Users are responsible for exporting data prior to termination where export functionality is available" and that Kahunas "has no obligation to maintain data access indefinitely following termination".

Kahunas's cancellation guide does not mention refunds. The next section covers what Kahunas has published on refunds elsewhere.

What does Kahunas say about refunds?

Kahunas's website and feature pages state a 3-month money-back guarantee. Its Terms for coaches say fees are non-refundable "except where expressly stated or required by applicable law" (section 12) and "unless otherwise required by law or expressly agreed by Kahunas" (section 15). The wording is quoted below as written, checked 11 November 2026.

What to do before you cancel Kahunas

Since Kahunas says access continues until the end of the period, a scheduled cancellation leaves you time. Use it. In this order:

1. 1. Request your data copy

   Kahunas's own cancellation guide points you to Settings, Client data requests, then Request a copy of my data. Kahunas says its support prepares a copy of your account data and emails download links to your sign-in email "within one month", so start early. For single clients, Kahunas documents a zip with their profile, check-ins, form answers, workout and nutrition logs, measurements, goals, payment records and uploaded photos and files. Chat messages are not in it, and the link goes to the client's email and works for 72 hours (Kahunas guide, checked 11 November 2026). Ask Kahunas support what your account data copy covers, for example your programs, meal plans and forms.

2. 2. Save your templates and programs

   Programs, meal plans, check-in forms and questionnaires you reuse are the part of your business that is hardest to rebuild. Open each one you still use and keep a copy yourself, as a file, a screenshot or a document, and ask Kahunas whether your account data copy includes them.

3. 3. Tell your clients

   When the plan ends, Kahunas says your clients lose access to the client app too. Tell them the end date from the confirmation, where they will find you next, and what to do about their own history. Do this while your clients still have access, so that nobody finds out by opening the app.

4. 4. Check your clients' payment subscriptions

   The guide covers only the plan you pay Kahunas for and points to Managing client billing for cancelling a client's subscription. Kahunas's payments page says clients' payments go to your own Stripe or PayPal account. So look at what each client is billed in Stripe or PayPal, and decide for each one whether it carries on, moves or stops before access ends. Its cancellation guide does not say what happens to those subscriptions when your plan ends, so ask Kahunas support if that is unclear. If you move to Coachway, client payment subscriptions do not move with the data: you set them up again on your own Stripe, and we plan it with you so nobody is charged twice.

5. 5. Keep Kahunas running until the new setup is checked

   If you are leaving for another platform, do not end the old one first. Move three clients, run a real week with them, and keep both running while you check. If you move to Coachway, our team does the move with you, and you check it in Coachway before you rely on it. Keep Kahunas running until you have checked it. Our guide to switching from Kahunas has the steps. A scheduled cancellation is a good way to do this, because you keep access to the end date and can still select Keep my plan. Coachway itself is month to month with no minimum term, so the same applies there.

If you are staying on Kahunas instead

Reading the cancel page and staying is a fair outcome. Kahunas says on its pricing page that existing coaches keep their current plan, price and features until they choose a seat plan themselves: "We never move you."

If a specific problem is what brought you here, Kahunas's support is the first place to take it: create a ticket from Support in your account menu, use the chat on kahunas.io, or email [email protected]. Our Kahunas 2.0 explainer sets out what changed in the update and what Kahunas says about plans, and if you want to compare before deciding, our Kahunas alternative guide covers the options and who each one suits.