going online Moving in-person packages online.
If you built your client base on the gym floor, your packages are probably session packs - and session packs do not survive the move online unchanged, because "a session" stops being the unit of value. The move is a redesign, not a port. Four steps, in order:
01 Translate sessions into a coaching week
In person, the session is the container for everything: the program, the form coaching, the accountability, the chat. Online, those jobs get their own containers - a structured program in the app, video demos and logged sets for form, scheduled check-ins for accountability, messaging for everything in between. Map what each session actually did for the client, then rebuild each job in the new format instead of trying to sell "sessions over Zoom".
02 Start hybrid, not cold turkey
You do not have to abandon the gym floor. A hybrid package - monthly online coaching plus one or two in-person sessions - keeps the hands-on work your best clients value while moving programming, tracking, and accountability online. It raises your capacity immediately, and it gives nervous clients a bridge instead of a cliff.
03 Reprice for the new format
Do not divide your session-pack price by four and call it a monthly rate. Online coaching is priced against a different benchmark - commonly somewhere around $100-$300+ per month - and while the headline number is often lower than a stack of in-person sessions, the margin is usually better: no floor fees, no travel, and programming you build once and adapt per client.
04 Move existing clients with a clear offer
Show, do not describe. Let a current client see the app - their program, their check-in, the chat - before you ask them to switch, and give your loyal clients a fair bridge, like keeping their current rate for a defined window. Schedule the first online check-in before the last in-person session so there is never a gap where the coaching goes quiet.
The delivery side is where a platform earns its keep. On Coachway, each tier maps to concrete deliverables: programs built once in the workout builder with video demos and per-set logging, check-ins and messaging in a client app carrying your logo and colours, and recurring package billing through your own Stripe account via payments - so a three-tier ladder does not mean three times the admin. Whatever platform you choose, the test is the same: can it deliver each tier's promise without you rebuilding it per client?