How to switch from Kahunas without losing your clients.
You have decided to leave. The hard part is not the new software - it is moving the people who pay you without dropping a single one. This is the migration playbook: what you can take with you, how to move clients in waves, and the parts everyone underestimates.
By Markus Evers · Updated June 2026
the short version
Yes, you can switch from Kahunas without losing clients. Export everything you can from Kahunas (and check the platform's current export options with their support), pick your next platform, set it up fully before you tell anyone, then move clients in small waves with a clear personal message at each step. Because you already use your own payment processor, billing does not break in the move. Run both platforms in parallel for a week or two so no client is ever without access. Most coaches complete a switch in 1 to 2 weeks.
What you can export from Kahunas.
Before you touch a new platform, take stock of what you actually own and what you can carry out. The honest answer is that some of it travels easily and some of it you will rebuild - and it pays to know which is which before you start.
01
Your payments are already yours.
Kahunas has coaches connect their own Stripe (and PayPal) and states it takes no commission on your sales. That means the billing relationship and payment history already live in your own processor account, not locked inside Kahunas. This is the single best thing about your starting position.
02
Your content and client data.
Programs, nutrition plans, check-in history, progress photos, client notes. A self-serve full-export tool is not published on the Kahunas pages we can verify, so check the platform's current export options and ask their support directly what you can download and in what format before you assume anything.
03
The relationship, which is the real asset.
Your clients followed you, not the software. Their email and contact details, the trust you have built, and your own marketing channels are entirely yours and move with you. No export tool decides that. This is why a clean switch is mostly a communication job, not a technical one.
One safety habit worth adopting on the way out: whatever you can download from Kahunas, save a local copy. The point of switching is to never be locked in again - so make sure your data physically lives with you before any subscription lapses.
How to migrate without losing clients.
Five steps, in order. The order is the whole game - coaches who lose clients almost always skipped the parallel-run step or told everyone at once.
Export everything first.
Pull down every program, meal plan, check-in template, and client record you can while your Kahunas account is still active. Ask their support what a full export looks like and confirm the file formats. Do this before you cancel anything - an export is much harder to chase once the subscription is gone.
Make a simple list of your active clients with their billing amount and renewal date. You will use it as your migration checklist, and it is the document that tells you the move is actually finished.
Pick the platform you actually want to be on in two years.
Switching is painful enough that you only want to do it once. Choose for where you are going, not just for what annoyed you about Kahunas. The criteria that matter most when you are leaving are covered in the next section - pricing that stays predictable as you grow, a workflow that saves you real time, and an export guarantee so you are never trapped again.
Set the new platform up completely before you tell a single client. Import your programs, build your meal plans, wire up your payment links, and test the client app yourself. The migration window should be the smoothest part of your year, and that only happens if the destination is ready before anyone arrives.
Run both platforms in parallel for a week or two.
Do not cancel Kahunas the day you open the new account. Keep both live during the transition so a client is never locked out of one platform before they are set up on the other. The overlap costs you one extra month of subscription - it is the cheapest insurance you will ever buy against churn.
Only cancel Kahunas once every active client is moved, billing has rolled over cleanly on the new platform, and you have your full export saved locally. Then close it.
Switch clients in waves, not all at once.
Move 5 to 10 clients first - ideally your most engaged ones, who will tolerate a small bump and give you honest feedback. Work out the rough edges in your app onboarding, your welcome message, and your first-week flow on that small group. Then move the rest in batches of 10 to 20.
Waves also protect your attention. Re-onboarding 60 clients in one afternoon guarantees that some of them get a sloppy welcome, and a sloppy welcome is exactly when a wavering client decides to leave. Small batches let every client feel personally handled.
Communicate the change like it is good news.
This is where switches are won or lost. Send each wave a short personal video - not a wall of text - that says what is changing, why it is better for them, and exactly what they need to do (download the app, log in, done). Frame it as an upgrade to their experience, because if you chose the right platform, it is one.
Expect to send a couple of reminders per wave. A few clients always ignore the first message; that is normal, not a red flag. The coaches who keep nearly everyone are simply the ones who follow up without making the client feel like a chore. Read more in the client onboarding playbook.
What to look for in the platform you move to.
You are switching for a reason. Whatever that reason is, do not solve only that one problem - solve the next two years. These are the five things that matter most to a coach who is mid-migration, and they hold true whether you land on Coachway or somewhere else.
Pricing that stays predictable as you grow.
Per-client or flat pricing means you can model your costs at 20, 50, and 100 clients without surprises. Watch for anything that scales fees with your revenue - it quietly punishes you for growing. Map your numbers before you commit.
Your own payments.
You already keep your own Stripe on Kahunas - do not give that up. Make sure the new platform lets payments flow directly to you so your billing relationship never sits behind someone else's account.
An export guarantee, in writing.
You are switching right now because leaving should be easy. So insist on it next time: no lock-in, no binding period, and the ability to export all your client data on demand. If a platform makes leaving hard, that tells you everything.
A workflow that saves you time.
The day-to-day is where you live. Look for one screen that handles a client's check-in, program, meal plan, and chat together, plus automations for the predictable work. A unified inbox is the difference between a 15-minute check-in and a 3-minute one.
A branded client experience and real human support.
Your clients should open an app that looks like yours - your logo, your colors - not a generic one. And when something goes sideways mid-migration, you want a person who knows the platform answering you the same day, not a ticket queue. The full evaluation checklist is in how to choose an online coaching platform.
What is actually hard about switching.
Anyone who tells you a platform switch is effortless is selling you something. It is very doable - thousands of coaches do it - but two parts take real effort, and knowing that up front is what keeps you from losing clients to surprise.
hard part one
Client communication.
The software migration is the easy half. Getting every client to actually download the new app, log in, and stay engaged through the change is the work. Each client needs a clear reason, a simple instruction, and usually a follow-up. Budget more time for messaging than for setup - it is the opposite of what most coaches expect.
hard part two
Re-onboarding, not just re-importing.
Moving the data is not the same as moving the habit. A client who logged check-ins daily on the old app can quietly go quiet on the new one if the first week feels unfamiliar. Treat the first 7 days on the new platform like a fresh onboarding: confirm they are in, that their plan is there, and that they know where to log their next check-in.
The good news: both of these are within your control, and neither is technical. With a parallel run, small waves, and a personal message at each step, most coaches keep nearly all of their clients through a switch. The cost is a couple of weeks of attention - not your business.
A destination built so you never have to switch again.
Plenty of coaches leaving Kahunas land on Coachway, and the migration is built to be quick. We help you move clients, programs, meal plans, and payment links, and most coaches complete a switch in 1 to 2 weeks. You keep your own Stripe so payments flow directly to you, the client app carries your branding, and the product is available in 6 languages across the Nordics, the UK, and Germany.
no lock-in
Cancel anytime.
No contracts, no binding period, no cancellation fees. Export all your client data as CSV and PDF whenever you want - because leaving should always be easy.
pricing
Predictable per-client.
EUR 69 per month for up to 5 clients, then EUR 9 per additional client. The same math whether you have 10 clients or 100, and you keep your own Stripe.
feature
Power Panel.
One screen to handle a client's check-in, program, meal plan, and chat together - so your day-to-day gets faster after the move, not just different.
Frequently asked.
Can I switch from Kahunas without losing my clients?
Yes. The clients stay yours - they belong to you, not the platform. You keep your own payment processor, so billing does not break when you move. The clients you do lose in a migration are usually lost to poor communication, not the switch itself. Tell them early, move them in small waves, and run both platforms in parallel for a week or two so nobody is left without access. Most coaches who plan the move keep nearly everyone.
What can I export from Kahunas?
Kahunas does not publish a self-serve full-export feature on the pages we can verify, so check the platform's current export options and ask their support directly what client data, programs, nutrition plans, and progress history you can take with you and in what format. Your payments are a separate question: Kahunas has you connect your own Stripe (and PayPal), so the payment relationship and client billing history already sit in your own processor account, not locked inside Kahunas.
How long does it take to switch from Kahunas to Coachway?
Most coaches complete a switch in 1 to 2 weeks. The platform setup - importing programs, building your meal plans, wiring up payment links - takes a few days. The longer part is moving clients in waves and giving each wave a day or two to settle into the new app. Coachway helps you move clients, programs, meal plans, and payment links so you are not rebuilding everything by hand.
Will my clients have to download a new app?
Yes - moving to any new platform means your clients install the new client app and log in once. On Coachway that app carries your branding: your logo, your colors, your email templates. This is the moment most clients drop off if it is handled badly, so it is worth a short personal video and a simple one-page guide. Plan for a couple of reminder messages per wave; a few clients always need a nudge.
Do I keep my own payments when I move from Kahunas?
Yes. Kahunas has coaches connect their own Stripe, and Coachway works the same way - you keep your own Stripe account and payments flow directly to you. Coachway also offers optional built-in payments that carry a 2.4% per-transaction fee; if you use your own Stripe checkout instead, there is no Coachway fee on the payment. Either way the money is yours and the billing relationship stays in your name.
Is there a contract or lock-in with Coachway?
No. Coachway has no lock-in - cancel anytime, no contracts, no binding period, no cancellation fees - and you can export all your client data as CSV and PDF whenever you want. That matters specifically because you are switching: you never want to be in a position again where leaving a platform is the hard part. Pricing is EUR 69 per month for up to 5 clients, then EUR 9 per additional client, so it stays predictable as you grow.
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