How to switch from My PT Hub without losing your clients.
You have decided to leave. The decision is the hard part; the move itself is mostly logistics. This is the exact sequence coaches use to migrate off My PT Hub in one to two weeks, keep almost every client, and land on a platform that fits how they actually work.
By Markus Evers · Updated June 2026
the short version
Yes, you can switch from My PT Hub, and most coaches do it in one to two weeks without losing clients. The move has five steps: pull what you can out of My PT Hub (your Stripe billing history is already yours), pick your new platform, run both in parallel for a short window, re-onboard clients in waves starting with your most engaged, and send one clear message explaining the change. Nothing about it requires downtime. The work is rebuilding your core templates once and walking clients to a new app, not a risky technical migration.
What you can take with you from My PT Hub.
Before you move anything, get clear on what is genuinely portable and what you will rebuild. Being honest about this up front is what keeps a switch calm instead of frantic.
01
Your payments, already yours.
My PT Hub processes client payments through Stripe, and you hold that Stripe account. So your customer list, subscription history, and payment records live in your own Stripe dashboard, not locked inside My PT Hub. That is the single biggest thing coaches worry about, and it travels with you automatically.
02
Programs and meal plans.
My PT Hub holds your workouts and nutrition plans inside the app. Check My PT Hub's current export options in your account or with their support before you assume you can pull these out in bulk. In practice most coaches reuse only a handful of core programs, so rebuilding those once on the new platform is usually faster than wrestling with hundreds of individual records.
03
Client details and history.
Client contact details, goals, and progress notes are the records you most want to carry over. Confirm what My PT Hub lets you export today, then keep the essentials (name, email, goal, current program, key history) in a simple spreadsheet you can use to re-onboard each client cleanly on the new platform.
Export options on any platform change over time, so confirm what My PT Hub currently offers before you start. The rule of thumb: your Stripe data is yours, and everything else is either exportable or quick to rebuild from a clean client list.
How to migrate without losing clients.
Five steps, in order. The order is what protects your client relationships. Skip the parallel-running and wave-based steps and a clean switch turns into a stressful one.
Export everything you can from My PT Hub.
Start by pulling a clean client list out of My PT Hub: name, email, goal, current program, and any history you want to preserve. Confirm My PT Hub's current export options for workouts and nutrition plans at the same time. Your Stripe billing history is already in your own Stripe account, so that part is handled.
Do this first, while your account is still active, so you are never reaching back into a platform you have already cancelled. A simple spreadsheet of your active clients is the backbone of the whole migration.
Pick the platform you are moving to.
Choose before you cancel anything. The platform you pick decides how easy the rest of the move is. Look for one that lets you keep your own Stripe (so your payment relationship carries over cleanly), gives you a unified workflow instead of scattered screens, and has real human support during the switch. The full evaluation framework walks through the criteria that matter.
If you are weighing options specifically against My PT Hub, the My PT Hub alternatives guide compares the realistic destinations side by side.
Run both platforms in parallel for a short window.
Do not cancel My PT Hub the day you sign up somewhere new. Keep both live for one to two weeks. Rebuild your core program and meal-plan templates on the new platform, test them on yourself or a friendly client, and make sure your new payment links work before you move a single paying client.
This overlap is your safety net. It means no client is ever locked out, and if something on the new platform needs adjusting, you find out while My PT Hub is still there as a fallback.
Switch clients over in waves.
Never move everyone at once. Start with your five to ten most engaged clients: the ones who reply quickly and will tell you straight if something feels off. Re-onboard them onto the new app, confirm their program and payment are correct, then move the next wave a few days later.
Waves keep the workload manageable and catch any rough edges while goodwill is highest. By the time you reach your quieter clients, your re-onboarding flow is smooth and tested. Our client onboarding playbook covers the welcome flow that makes re-onboarding feel like an upgrade rather than a chore.
Communicate the change clearly.
The reason coaches lose clients during a switch is silence, not the switch itself. Send one warm, simple message before you move each client: you are upgrading to a better app, here is the one link to get set up, it takes two minutes, message me if anything is unclear. Frame it as something you are doing for them, because it is.
Keep the instructions short and the link singular. Every extra step or choice you add is a place a client can stall. Done well, most clients barely notice the move beyond a nicer app on their phone.
What to look for in the platform you move to.
You are switching for a reason. Make sure the next platform fixes that reason instead of trading one set of frustrations for another. These are the things worth checking before you commit.
No lock-in.
You are switching right now, which is the best possible argument for picking a platform you could also leave freely. Look for no contracts, no binding period, and the ability to export your client data whenever you want. If a platform makes leaving hard, that tells you something.
A workflow on one screen.
The difference you feel daily is whether a client's check-in, program, meal plan, and chat live on one screen or are scattered across tabs. A unified workflow is what turns check-ins from a 15-minute job into a 2-to-3-minute one. Test this with a real client before you decide.
Your own Stripe and clear pricing.
My PT Hub already lets you keep your Stripe relationship, so do not give that up. Look for predictable per-client pricing you can forecast, rather than a fee that climbs unpredictably as you grow. You want to know exactly what 30, 50, or 100 clients will cost before you sign up.
A branded client experience and your language.
Your clients should feel like they are in your app, with your logo and colors, not a generic one. And if you or your clients work in a language other than English, check that the product UI actually supports it. My PT Hub's site is English-first, so this is a real point of difference worth verifying.
What is actually hard about switching.
Switching is not effortless, and any guide that says otherwise is selling you something. Knowing the two genuinely hard parts in advance is what stops them from derailing the move.
Client communication is the real work.
The technical side is small. The emotional side is the whole job. Some clients are nervous about change, some will not open your message for days, and a few will need a personal nudge. Budget time to chase the stragglers individually. This is exactly why you switch in waves and lead with a clear, reassuring message rather than firing off a mass email and hoping.
Re-onboarding takes a real evening or two.
Rebuilding your core templates and walking clients onto a new app is genuine work, not a button you press. Set aside a couple of focused sessions for it rather than squeezing it between check-ins. The good news is you only build your templates once, and a platform with onboarding automations and a clean re-onboarding flow shortens the client side considerably. Most coaches who plan for it finish the whole switch inside one to two weeks.
None of this is a reason to stay somewhere that is not working for you. It is a reason to plan the move properly: pick your window, work in waves, over-communicate, and the switch is a two-week project, not a crisis.
Built to make the switch easy, and to make leaving easy too.
Coachway is one option for where you land, and we built it to remove the friction this whole guide is about. There is no lock-in: cancel anytime, no contracts, and CSV plus PDF export of all your client data whenever you want. You keep your own Stripe, so payments flow straight to you and your billing relationship carries across the move intact. Onboarding automations take the repetitive work out of re-onboarding each wave, and same-day human support is there during the switch, so most coaches complete a move in one to two weeks. A branded in-app experience is included on every plan, pricing is predictable per client, and the product UI ships in six languages.
feature
Power Panel.
One screen for a client's check-in, program, meal plan, and chat. The workflow most coaches switch to find.
feature
Automations.
Onboarding flows and reminders that make re-onboarding each wave of clients run itself.
pricing
Predictable per client.
EUR 69 per month for up to 5 clients, then EUR 9 per additional client. No lock-in, cancel anytime, keep your own Stripe.
Frequently asked.
Can I export my data from My PT Hub?
My PT Hub runs client payments through Stripe, and you keep that Stripe relationship, so your billing history and customer records live in your own Stripe dashboard regardless of which platform you use. For workouts, nutrition plans, and client details inside the app itself, check My PT Hub's current export options in your account or with their support team before you migrate. Where a clean export is not available, the practical move is to rebuild your core templates on the new platform once (most coaches only have a handful of programs they actually reuse) rather than trying to export hundreds of individual records.
Will I lose clients if I switch platforms?
You can keep almost all of them if you communicate clearly and switch in waves instead of all at once. The clients who leave during a platform move are usually the ones who were already disengaged. A short, warm message explaining that you are moving to a better app, plus a clean re-onboarding link, keeps the rest. Switch your most engaged clients first so any rough edges get caught while goodwill is highest.
How long does it take to move from My PT Hub to a new platform?
Plan for one to two weeks of overlap. Most of that time is rebuilding your core program and meal-plan templates and re-onboarding clients in waves, not technical setup. On Coachway you keep your own Stripe, so your payment relationship carries straight across, onboarding automations handle the repetitive parts of re-onboarding each wave, and same-day human support is there if you get stuck. Run both platforms in parallel for that window so no client is ever locked out.
Do I have to cancel My PT Hub before I set up the new platform?
No, and you should not. Keep My PT Hub active until every client has moved over and your new templates are tested. Running both in parallel for one to two weeks is the safest way to switch without a gap in service. Cancel My PT Hub only once the last client is re-onboarded and paying through the new platform.
What happens to my client payments when I switch?
Because My PT Hub bills through Stripe, your customer and payment history stays in your own Stripe account when you leave. Coachway also lets you keep your own Stripe, so payments flow directly to you and you carry your billing relationship across the move rather than rebuilding it. You will need to create new subscription or payment links on the new platform and point clients to them as you re-onboard each wave.
Is My PT Hub or Coachway better for a coach who speaks more than English?
My PT Hub's own site is English-first, with no language switcher on its main pages. Coachway ships its product UI in six languages: English (UK), Danish, Norwegian, Swedish, Finnish, and German, all written and reviewed by native speakers. If you or your clients work in a Nordic language or German, that is a genuine reason to look closely at the move. Confirm any current language options on each platform's own site, since these change over time.
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