Terms of Service

1. Parties and Scope

These Terms of Service (“Terms”) apply between you (“User”, “you”) and us in relation to our provision of online based training, nutrition, and/or coaching services (the “Services”) to you.
Our Services are provided through the Coachway platform, which we are duly licensed to use. Coachway ApS is not a party to this agreement and any questions or claims you may have in relation to the Services must be directed to us, see contact details in order confirmation.  

2. Account Creation & Access

To use our Services, you must create an account on the Coachway platform in accordance with our instructions.
Users under the age of 18 may only use the Services with the consent of a parent or legal guardian.
You are responsible for keeping your login credentials secure and must not allow anyone else to access your account.

3. Fees

The fees for our Services are specified in the order confirmation sent by e-mail to you. Fees are payable monthly in [advance?] and will be debited to your credit card on the last business day of each month until the Services are terminated in accordance with these Terms of Service.
Any questions or claims related to payments, refunds, chargebacks or similar must be raised with us irrespective of such payments are made through any payment solution at the Coachway platform.

4. Acceptable Use & Prohibited Conduct

By using our Services, you agree to use the Coachway platform only for lawful purposes and in accordance with our instructions. You must not:
Upload or send content that is illegal, harmful, defamatory, or harassing;

Attempt to access accounts or system data that do not belong to you;

Use the platform to threaten, exploit, or harm others.

We reserve the right to suspend or terminate your account in case of misuse, unlawful activity, or security risk.

5. Privacy Policy

Your privacy is important to us. We process certain personal data on you in connection with our provision of the Services.

Our privacy notice explains the personal data we process, how we process it, and for what purposes.

6. Availability & Operation

The Services may occasionally be unavailable due to maintenance, updates, or unforeseen issues.
We do not guarantee uninterrupted or error-free operation of the Services and cannot be held liable for any loss or damage resulting from downtime or inaccessibility.

7. No Medical Advice

We do not provide any medical advice.
All advice you receive comes from your coach, and any reliance on such advice is at your own risk.
Using the platform or communicating with your coach through it does not create a doctor-patient, nutritionist-client, or trainer-client relationship with Coachway.

8. Limitation of Liability

To the fullest extent permitted by law:

We are not responsible for any indirect, incidental, or consequential damages of any kind.

Our total liability to you is limited to the amount you have paid to us during the last 12 months.

These limitations do not apply in cases of gross negligence or willful misconduct.
Any claim must be raised against the Service Provider, see contact details above. By accepting these Terms of Service, you expressly waive any right to make claims against Coachway ApS related to the Services and the payment for such Services. This waiver may be relied upon directly by Coachway ApS.  

9. Termination & Access Removal

We may revoke your access to the Service and Coachway platform at any time (for example, when a coaching program ends or a subscription expires).
We may also suspend or terminate your account without notice if we suspect misuse, fraud, or unlawful activity.
Upon termination of your account or access, you may lose the right to export or retain information from the platform. Please contact us regarding data export options.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Denmark.

Any dispute arising out of or in connection with these Terms shall be resolved exclusively by the courts of Copenhagen, Denmark.

11. Changes to the Terms

We may update these Terms from time to time with 3 months’ prior written notice (e-mail sufficient).
If you continue to use the Services after the effective date of changes to these Terms, you will be deemed to have accepted the revised Terms.

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